Alex W Dos

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Verified Reviewer
| map-marker Port Richey, Florida

Very bad service

Phone not working properly after 5g change,after calling customer service 6 different times, and40 to 60 min wait times,some one sold me a new Sim card,1wk. Later it arrived, call wait,activate no different. Now they say phone not compatible, ask for refund on Sim, disconnected call back guy says he can make it work wait.wait wait start to change settings,call dropped,call back wait,wait wait finally girl answers tells me phone no good ask for supervisor says no. Never had such a bad experience in my life.WORST CUSTOMER SERVICE IN THE WORLD.
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Loss:
$12
Cons:
  • No customer service
  • No customer services

Preferred solution: Full refund

User's recommendation: Do not use this company

Poonam G Umx

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Verified Reviewer
| map-marker San Ramon, California

Not able to receive and make a call

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Not able to make and receive calls...not even able to call customer..worst service. Will not recommend
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Preferred solution: Solution to receive and make calls.

Latroy Xsr
map-marker Bardstown, Kentucky

Why is my phone cut off I just got email saying my bank account will be charged

My payment isn't due for a few days it's automatic taking out of my bank account what's going on? I called and the made a new account don't understand will I be billed 2 times confused
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Anonymous
map-marker Santa Barbara, California

Paid bill still no service

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The website is sucks ! We don't have clear options! Very poor *** !!! Go heel putos Motherfuuuckers !!!
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Shelby S Ckr

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Verified Reviewer
| map-marker Magnolia, Kentucky

Can't send or receive phine calls

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Ive already been by my hometown wirelss to see if they can fix the issue. They also contacted customer service and still cant fix it. They reset my phone and i did all the updates to my phone. Still nothing. I am able to text and browse the internet but i can't make or receive phone calls. Please help!
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Preferred solution: Let the company propose a solution

User's recommendation: I love h20 but since last Friday June 10,2022 I have nit been able to make or receive phone calls! I need this fixed asap. Other than that I love h20 just hope they can get this issue resolved.

Laurence B Inc
map-marker Delmar, New York

No service

I'm recharged for 315885**** there no service since last month. I changed sim card last time work good than changed last month so far nothing.
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Monojir A

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Verified Reviewer
| map-marker Hawthorne, New Jersey

Worst ever...no one picks up the phone, service not working 2 days now

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H2O Wireless - Worst ever...no one picks up the phone, service not working 2 days now
Called them many times...no one picks up. Over hour wait each time. Other time phone simple disconnects
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Preferred solution: Apology

James S Oka

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Verified Reviewer
| map-marker Chicago, Illinois

No service

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This is not my first time as an H2O wireless customer! The first time I was not receiving the coverage that I needed!I could not get any WiFi or data
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Preferred solution: Reason why my phone is off

User's recommendation: Don't advertise what you don't provide

Sanaullah K Ace

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Verified Reviewer
| map-marker Raleigh, North Carolina

My bill date is 6th of each month and i will pay on 6th of July

No complaint only the bill matter it's on 6th of July I will pay it on 6th of July I am H2o old customer since 7 years and never happened h2o send me email to disconnect the line but yesterday I got email Company need to care their customers two or three days up down no problem thanks
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Robin P Ugt

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Verified Reviewer
| map-marker Garland, Texas

Extra bills

I canceled the connection from February. Since from there every month the money is Going from my account. I want the money back
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Loss:
$150

Preferred solution: Full refund

Wendy S Vwi
map-marker Price, Utah

Connect service is great I've never had any issues with this company. I like the auto pay option I just wish I could pay my service at the first of the month when I pay all my other bills.

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I tend to forget about Mt cell bill in the middle of the month. I have to make sure I have the money in my account for the auto pay. However the card I had on file with the company had been compromised so I had to get another card was waiting for the new card. So I had to put the payment on another card. IRS was not the companies fault it was mine.
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Preferred solution: Just want to know when payment is withdrawal from my account so I can make sure the money is there

User's recommendation: Yes i am telling people to switch to this company

Marvelous Jlv

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Verified Reviewer
| map-marker Hartford, Connecticut

No network on my phone,why?

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Can you please have a look my network is not coming Can you please resolve my issue ASAP 860335**** Thanks
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Anonymous
map-marker Brooklyn, New York

Out and on coming calls not functioning

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The worst network i have ever seen. No incoming calls no outgoing calls working in this. I dont recommend this one and there is no proper customer service
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Wamidh E

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Verified Reviewer
| map-marker Phoenix, Arizona

I can't make international callssince a long time

Kindly, I can't make international calls since a long time which is my right that provided to my line every month to make 30 minutes international calls. My phone number is 602491****. Is there any problem to make these calls. Please let me know for further concern, I look forward to hearing from you. Thanks
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Rakesh G Ntt

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Verified Buyer

Wrong description on website/ Bad return policy/Very Bad customer Service

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H2O Wireless - Wrong description on website/ Bad return policy/Very Bad customer Service

I ordered apple iphone mini12 from H20 wireless on 24th Jan (Order # 1023**** and 1023****) and phone was delivered around 27th Jan. In the product page, they didn't mention anything about minimum plan cost that I need to recharge with.

After placing order, I get a big terms and condition document in which it's mentioned that you need to recharge with 60$ plan. I immediately called and cancel the product on H20. Still they shipped the order.

After receiving the order, I called them and they told me to send an email to orders@***.com for initiating return. it's been around 10 days.

I haven't received a shipping label from them. I called them and for 75% of the time, they kept me on hold for more than 30 mins and then they disconnected the call. I was able to escalate this issue by connecting with agent (carolia-h20) on chat. She said she escalated the issue and I should receive the return label within 24 hours.

however, it's been 5 days since, then, no response yet.

After this I connected multiple time with agent ( roobby, arianny, mary etc), they just kept me on hold and no response from them yet. I feel this is the worst customer experience I have ever experience in my life. I will never recommend h20 wireless to anyone. I have lost my mind by dealing with such a pathetic customer service who has no empathy for customer problems

I am still waiting for return shipping label, but I haven't received yet.

If somebody is reading from H20 wireless team here, please return my product.

I haven't opened the box yet. It's still within 14 days of your return policy.

And please teach your customer agent to be professional and stop disconnecting call. Be professional !!

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Loss:
$467
Pros:
  • Cost
Cons:
  • Bad tech support
  • No refund as promised
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Avoid H20 at all cost for peace of mind.

1 comment
Rakesh G Ntt

I just want to add to my previous comments. They took back the product, but it's been about 3 months, they havent refunded the amount. They have stopped replying to my email

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